Terms & Conditions

These terms and conditions ("Terms") apply to every service ARP Cloud Solutions ("we", "us", "our") provides to you ("you", "your"), whether you order through https://arpcloudsolutions.co.za, accept a quote from us, or pay one of our payment links. Legal status: Sole proprietor (Mohammed Raaziq Parker trading as ARP Cloud Solutions). Our full business details, as required by section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), are listed at the top of this page.

Please read these Terms before you accept a quote or pay. You can print or save this page for your records at any time. If you are under 18, a parent or guardian must accept these Terms on your behalf.

We do not sell hosting, server space or database space. Where your project needs these, we set them up in your name with the provider you choose (for example AWS, Vercel, Google Firebase or Supabase). You contract with and pay those providers directly, and their terms apply to their services.

Prices shown on our website, including the results of the project estimator and the package calculator, are estimates to help you plan. They are not offers, and submitting a form does not create an agreement. After an enquiry we send you a written quote setting out the scope, deliverables, price, timeline and payment schedule.

An agreement between us is concluded when you accept our quote in writing or pay the deposit or amount stated on it, whichever happens first. The quote and these Terms together form the agreement; if they conflict, the quote applies.

A written quote is valid for 30 days from its date unless it says otherwise. Work outside the agreed scope (a "change request") is quoted separately and only done once you approve it in writing. Email counts as "in writing" throughout these Terms.

Our prices are in South African Rand (ZAR) and include all our fees; any third-party costs (such as domains, licences or parts) are shown separately on your quote. Your quote and invoice show whether VAT applies. The US dollar figures shown in our project estimator are a rough guide for clients outside South Africa only. Quotes, invoices and online payments are in Rand.

For website and app projects we normally ask for a deposit of 50% of the quoted price before work starts, with the balance paid in milestones as set out in your quote. The final payment is due before we hand over the finished project or make it live on your domain, unless your quote says otherwise. Repairs are paid when you collect the device.

You can pay by EFT into the bank account shown on your invoice, or online by card or instant EFT through PayFast. Online payments are processed on PayFast's secure payment pages; we never see or store your card or banking details. We email you an invoice or receipt for every payment, which serves as your record of the transaction.

If a payment is more than 7 days overdue we may pause work until it is paid, and agreed timelines move by the length of the pause. We will tell you before we do this.

Our services are delivered online or at our premises; nothing is shipped. The timeline for your project is set out in your quote. We share work in progress through a preview link, and deliver the finished project by making it live on your hosting and handing over the source code and logins.

Devices for repair are dropped off and collected at our address, shown at the top of this page, by arrangement. If you would like us to collect or return a device, any travel or courier cost is quoted and agreed with you first.

Delays in receiving content, feedback or payments extend the timeline by the same amount.

Your quote says how many rounds of revisions are included. When a milestone is ready we ask you to check it; if you do not report a problem within 7 days of us asking, the milestone is treated as accepted.

After launch we fix, free of charge, any defect in the work we delivered that you report within 30 days of launch. This does not cover new features, changes made to the code or content by you or other people, or problems caused by third-party services, plugins or hosting providers.

Once you have paid in full, you own the website, app, designs and content we created specifically for you, and we hand over the source code and all logins.

Until full payment, we keep ownership and you may use the work only to review it. Tools, libraries and general-purpose code that we use across projects remain ours or their owners' (open-source software stays under its own licence), and you receive a permanent right to use them as part of your project.

We may show the finished project in our portfolio unless you ask us in writing not to.

Accounts for hosting, domains, databases, email, payment gateways and similar services are opened in your name, or transferred to you, and you pay their fees directly. If we pay a third-party cost on your behalf, we invoice it to you at cost.

We are not responsible for outages, price changes, data loss or other acts of third-party providers, but we will help you deal with them under your management plan or at our normal rates.

Management plans run month to month with no minimum term, and are billed monthly in advance. What each plan includes (for example updates, monitoring, backups and small changes) is set out in your quote.

You may cancel a plan at any time by giving us 20 business days' written notice, which is the notice period section 14 of the Consumer Protection Act 68 of 2008 (CPA) sets for consumer agreements. We may end a plan with the same notice. Unused work does not carry over to the next month.

Before we repair a device we give you a quote, and we only start repair work once you approve it, as section 15 of the CPA requires. Diagnosis carries a fee, which we tell you before we start. If you decline the repair quote, you pay only the diagnosis fee.

Where you can, please back up your data before handing a device to us. We take care with your files, but repairs, re-installs and hardware faults can cause data loss, and data recovery is not always possible.

New or reconditioned parts we install, and our labour to install them, carry a warranty of three months (section 57 of the CPA), or longer where the part's supplier warranty is longer. The warranty does not cover damage caused by accidents, liquids, misuse or work by someone else.

We tell you when your device is ready for collection. If it is not collected within 3 months of that notice, we will try again to contact you, and if it is still not collected we may deal with it as the law allows to recover our costs.

You may cancel services as set out in our Refund & Cancellation Policy (https://arpcloudsolutions.co.za/refunds), which forms part of these Terms and explains your 7-day cooling-off right under section 44 of the ECTA.

We perform our services with reasonable care and skill. Nothing in these Terms limits any right you have under the CPA, the ECTA or any other law, or our liability for loss caused by our gross negligence or wilful misconduct.

To the extent the law allows, we are not liable for indirect or consequential loss such as lost profits or lost business, and our total liability for any claim is limited to the amount you paid us for the service the claim relates to.

Neither of us is responsible for delays caused by events outside our reasonable control, such as load-shedding, internet or provider outages, or natural disasters. Timelines move by the length of the delay.

We handle your personal information as described in our Privacy Policy (https://arpcloudsolutions.co.za/privacy), in line with the Protection of Personal Information Act 4 of 2013 (POPIA). This website uses encrypted connections (HTTPS), and online payments are taken on PayFast's secure payment pages.

If you are unhappy with our service, please contact us first at contact@arpcloudsolutions.co.za so we can put it right. We acknowledge complaints within 2 business days and aim to resolve them within 10 business days.

If we cannot resolve your complaint, you may refer it to the Consumer Goods and Services Ombud (https://www.cgso.org.za), an accredited ombud for consumer complaints, or to the National Consumer Commission (https://thencc.org.za). We are not a member of any other self-regulatory or accreditation body, and we have not adopted a separate code of conduct.

These Terms are governed by the laws of the Republic of South Africa.

We choose the physical address at the top of this page as our address for receiving legal notices and documents (domicilium citandi et executandi). Other notices may be sent by email to contact@arpcloudsolutions.co.za.

If a court finds any part of these Terms invalid, the rest still applies. If we do not enforce a right straight away, we have not given it up.

We may update these Terms from time to time. The version on this page, with the date at the top, applies to agreements concluded from that date. Work already agreed continues under the Terms in force when the agreement was concluded, unless we both agree otherwise.

Questions about these Terms? Contact us by email at contact@arpcloudsolutions.co.za, phone or WhatsApp on +27 76 941 7168 or post at 2 Rupert Street, Panorama, Cape Town, South Africa.