Refund & Cancellation Policy
ARP Cloud Solutions · Last updated 26 September 2026
This policy explains when and how you can cancel a service, what is refunded, and how long refunds take. It forms part of our Terms & Conditions.
Business details
- Business name
- ARP Cloud Solutions
- Legal status
- Sole proprietor (Mohammed Raaziq Parker trading as ARP Cloud Solutions)
- Owner / directors
- Mohammed Raaziq Parker (owner)
- Physical address
- 2 Rupert Street, Panorama, Cape Town, South Africa
- Postal address / address for legal notices
- 2 Rupert Street, Panorama, Cape Town, South Africa
- Telephone
- +27 76 941 7168
1.In short
- Changed your mind within 7 days of ordering online, and we have not started? Full refund.
- Cancelling a website or app project after work has started: we refund what you paid, less the value of the work already done.
- Monthly plans: cancel any time with 20 business days' notice.
- Repairs: if you decline our quote, you pay only the diagnosis fee; parts and labour carry a 3-month warranty.
- Approved refunds are paid within 10 business days.
2.Cooling-off period for online orders
If you agree to buy a service from us online (for example by paying a deposit through a PayFast payment link), you may cancel within 7 days after the agreement is concluded, without giving a reason and without penalty, under section 44 of the Electronic Communications and Transactions Act 25 of 2002. That section requires a full refund within 30 days of cancelling; we aim to pay it within 10 business days.
The cooling-off right does not apply to services that began with your consent before the 7 days ended (section 42 of that Act). If you ask us to start straight away you can still cancel, and the next section applies to the work already done.
3.Cancelling a website, app or software project
You may cancel a project at any time by telling us in writing (email is fine).
- Before any work has started: we refund everything you have paid.
- After work has started: we charge for the work done up to the date you cancel, based on the milestones in your quote (or the share of a milestone completed), plus any third-party costs we have already paid for you. We refund anything you paid above that, and send you a written breakdown of how we worked it out.
- Milestones you have approved, and work already delivered to you, are not refundable.
- Third-party costs such as domain registrations, software licences, themes, stock images or hosting fees paid on your behalf are refundable only if the provider refunds us.
When a project is cancelled, we hand over the completed work you have paid for.
4.Monthly management and maintenance plans
You may cancel a monthly plan at any time by giving 20 business days' written notice. You pay up to the end of the notice period, and any month you have paid for beyond it is refunded. A month in which we have already carried out work for you is not refunded.
5.If our work is not right
If work we delivered does not match what was agreed in your quote, tell us within 30 days of delivery and we will fix it at no charge. If we cannot fix it, we refund the part of the price that relates to the work that fell short, in line with section 54 of the Consumer Protection Act 68 of 2008.
6.PC and laptop repairs
- Diagnosis: the diagnosis fee pays for finding the fault and is not refundable once the diagnosis is done. If you decline our repair quote, it is the only amount you pay.
- Repairs: if a part we fitted, or our workmanship, fails within three months, bring the device back and we will repair it again at no charge, or refund the repair cost if it cannot be fixed (section 57 of the Consumer Protection Act).
- Parts ordered specially for your device are refunded if the supplier accepts them back; otherwise their cost is payable if you cancel after approving the order.
- Data recovery: recovery is not always possible. If we cannot recover the data you asked for, you pay only the diagnosis fee.
7.Duplicate or incorrect payments
If you are charged twice or pay more than the amount due, contact us and we will refund the difference in full within 10 business days.
8.How to cancel or ask for a refund
Email contact@arpcloudsolutions.co.za with your name, the invoice or payment reference, and what you would like to cancel or have refunded. We confirm receipt within 2 business days.
Approved refunds are paid within 10 business days. Card payments made through PayFast are refunded to the same card. Instant EFT and bank EFT payments are refunded by EFT to a bank account in your name, which we will ask you to confirm. Your bank may take a few more days to show the refund.
Please contact us before starting a chargeback with your bank; we can usually resolve it faster.
9.Your rights
This policy does not limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. If you are not satisfied with how we handle a cancellation or refund, see the complaints section of our Terms and Conditions (https://arpcloudsolutions.co.za/terms), or contact us by email at contact@arpcloudsolutions.co.za, phone or WhatsApp on +27 76 941 7168 or post at 2 Rupert Street, Panorama, Cape Town, South Africa.