Privacy Policy

ARP Cloud Solutions is the responsible party for personal information collected through https://arpcloudsolutions.co.za and while providing our services. Legal status: Sole proprietor (Mohammed Raaziq Parker trading as ARP Cloud Solutions). Our address is 2 Rupert Street, Panorama, Cape Town, South Africa.

This policy explains what we collect, why, who we share it with, and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA). Our Information Officer is Mohammed Raaziq Parker, who can be reached at contact@arpcloudsolutions.co.za.

Giving us your information is voluntary, but without your contact details we cannot reply to you, and without the details of your project or device we cannot quote for or provide the service. No law requires you to give us your information, other than the records tax law requires us to keep for payments.

We process your information because it is needed to take the steps you ask for or to perform our agreement with you, because the law requires it, with your consent (for reviews), or for our legitimate interest in running and protecting our business, as section 11 of POPIA allows.

We do not sell your information and we do not make decisions about you by automated means alone. We only send you marketing if you have agreed to receive it (section 69 of POPIA), and you can opt out at any time.

Reviews you submit for publication are shown on our website. We may also disclose information where the law requires it, for example to comply with a court order or a lawful request from the South African Revenue Service.

Some of our providers store data outside South Africa, including in the United Kingdom, the European Union and the United States. We only use providers that are bound by data protection laws or contract terms that give protection substantially similar to POPIA, as section 72 of POPIA requires.

We protect your information with measures that include encrypted connections (HTTPS) across the whole website, password-protected admin access limited to us, keys and passwords stored outside the website code, and online payments taken on PayFast's own secure pages. Our providers are required to keep the information they process for us secure and confidential.

If we become aware of a security compromise that affects your information, we will notify you and the Information Regulator as soon as reasonably possible, as section 22 of POPIA requires.

After these periods we delete or anonymise the information.

This website does not use advertising or analytics cookies and does not track you across other websites. Your browser's local storage is used only to remember your light or dark theme choice. If you sign in to our admin area, a sign-in token is kept in your browser until you close it. PayFast may set its own cookies on its payment pages, under its own privacy policy.

To make a request, email contact@arpcloudsolutions.co.za. We may ask you to confirm your identity, and will respond within 30 days. There is no charge for correcting or deleting information. Some requests may be limited where the law requires us to keep records, such as tax records.

If you are not satisfied with how we handle your information, please contact us first. You may also lodge a complaint with the Information Regulator of South Africa: https://inforegulator.org.za, email POPIAComplaints@inforegulator.org.za.

Our services are aimed at businesses and adults. We do not knowingly collect information about children under 18 without the consent of a parent or guardian.

We update this policy when our practices change. The date at the top of the page shows when it was last updated. For questions, contact us by email at contact@arpcloudsolutions.co.za, phone or WhatsApp on +27 76 941 7168 or post at 2 Rupert Street, Panorama, Cape Town, South Africa.